The challenge
Incoming orders arrive in emails and PDF documents. Staff read each one, check the details and re-enter the information in the ERP. Exceptions interrupt the routine and make it difficult to see what needs attention.
The approach
An Order Agent extracts the relevant information, checks it against agreed business rules and prepares a draft ERP transaction. People review uncertain fields and approve the final step.
The intended value
The intended benefit is less time spent re-keying orders, more consistent information and clearer exception handling.
Actual feasibility, implementation effort and results depend on the systems, data quality and agreed scope. The business names and scenarios shown here come from the visual reference.